FAQ

  • How long has the agency served this community?
    • Since 2012
  • J&J is an approved Medicare provider?
    • Yes
  • Does a national accrediting body certified your agency?
  • Does the agency have a current license to practice?
    • Yes
  • Does the agency offer a “Bill of Rights” that describes the rights and responsibilities of both the agency and the person receiving care?
    • Yes
  • Does agency prepare a care plan for the patient (with input from the patient, his or her doctor, and family members)?
    • Yes
  • Will J&J update the plan as necessary?
    • Yes
  • How closely do supervisors oversee care to ensure quality?
    • Daily Basis
  • Are J&J staff members available around the clock, seven days a week, if necessary?
    • Yes
  • Does the J&J have a nursing supervisor available for on-call assistance at all times?
    • Yes
  • How does J&J ensure patient confidentiality?
    • We respect the privacy of each and every patient, we abide by all state and federal regulations.
  • How does J&J screen prospective employees? How are J&J caregivers hired and trained?
    • Our Caregivers must pass a level 2 background screening, reference checks, verification of license attestations are collected and have been proven to deliver the highest quality and experience of service in the healthcare industry. Using our different levels of systematic orientations, we are capable of making the best fit for our clients according to their specific needs and requirements. Experienced supervision of care and oversight, we ensure 100% satisfaction
  • Will J&J provide a list of references for its caregivers?
    • If required
  • What is the procedure for resolving problems, if they occur? Whom can I call with questions or complaints?
    • Our Management is completely dedicated, there is an appeal and complaint and grievance process in place.
  • What insurance is recognized by J&J?
    • We are  a Medicare certified home health agency for skilled nursing and therapy services. We also have contract with many Medicare advantage plans especially The Villages United Health care plan.